HOUSE MUM PRIVACY POLICY

Last Updated: 21st August 2025

WHO WE ARE

House Mum Pty Ltd (ABN 19 653 470 181) (“we”, “us”, “our”) operates the website housemum.com.au and provides premium home assistant services across Australia.

Contact Details:

Business Name: House Mum Pty Ltd
Address: North Lakes, QLD, 4509
Email: admin@housemum.com
Website: housemum.com.au

OUR COMMITMENT TO YOUR PRIVACY

We understand that your personal information is important to you, and we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

WHAT PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

Booking Enquiry Forms:

Name and contact details (phone, email, address)
Property details and service requirements
Preferred appointment times and special requests
Any additional information you choose to share about your household needs

Newsletter Subscriptions:

Email address when you voluntarily subscribe to our mailing list
Communication preferences

Service Delivery Information:

Service history and preferences
Feedback and special instructions
Payment information (processed through secure third-party providers)
Emergency contact details if required

Information We Collect Automatically

Website Analytics:

IP address and general location information
Browser type and device information
Pages visited and time spent on our website
Referring websites and search terms used

Cookies and Tracking:

Essential cookies for website functionality
Analytics cookies (Google Analytics) to improve our website
Facebook Pixel for advertising analytics and optimisation
These can be managed through your browser settings

HOW WE USE YOUR PERSONAL INFORMATION

Primary Purposes

Service Delivery:

Contact you to discuss and arrange home assistant services
Schedule appointments and coordinate service visits
Provide ongoing communication about your services
Process payments and maintain service records
Handle any service issues or special requests

Client Relationship Management:

Maintain service history and preferences
Improve our services based on your feedback
Provide customer support and respond to enquiries

Marketing Communications (with your consent):

Send newsletters and service updates to subscribers
Inform current clients about new services or changes
Share relevant home management tips and information

Secondary Purposes

Business Operations:

Website analytics to improve user experience
Advertising effectiveness measurement
Legal compliance and business administration
Quality assurance and staff training

HOW WE STORE AND PROTECT YOUR INFORMATION

Security Measures

Secure servers with encryption for sensitive data
Regular security updates and monitoring
Restricted access to personal information on a need-to-know basis
Secure disposal of information when no longer required

Data Storage

Information stored on secure cloud-based systems
Integration with Trello and Google Sheets for service management
Regular backups to prevent data loss
Retention only for as long as necessary for business purposes

Access Controls

Only authorised House Mum team members have access to client information
Regular staff training on privacy and confidentiality
Clear procedures for handling personal information

Service Delivery Partners:

Payment processors for secure transaction handling
Trusted technology providers (Trello, Google Sheets) for service management
Professional advisors (lawyers, accountants) when required for business operations

Legal Requirements:

Government agencies when required by law
Law enforcement if necessary for legal compliance

Other clients or third parties for marketing purposes
Social media platforms (beyond anonymous analytics)
Any organisation not directly involved in providing your service
Overseas entities unless specifically disclosed

YOUR RIGHTS AND CHOICES

Access and Correction

Request access to your personal information
Ask us to correct any inaccurate information
Update your preferences or service details

Marketing Communications

Unsubscribe from newsletters at any time
Opt out of marketing communications (service-related communications may continue)
Update your communication preferences

Data Management

Request deletion of your information (subject to legal requirements)
Restrict how we use your information
Request a copy of your personal information

Complaints Process

If you have concerns about how we handle your personal information:

Contact us directly at admin@housemum.com
We’ll investigate and respond within 30 days
If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC)

COOKIES AND WEBSITE ANALYTICS

Types of Cookies We Use

Essential Cookies:

Required for website functionality
Cannot be disabled without affecting site performance

Analytics Cookies:

Google Analytics to understand website usage
Help us improve user experience
Anonymised data only

Marketing Cookies:

Facebook Pixel for advertising optimisation
Measure effectiveness of marketing campaigns
You can opt out through browser settings

Managing Cookies

Most browsers allow you to control cookies
Disabling cookies may affect website functionality
Visit your browser’s help section for specific instructions

THIRD-PARTY SERVICES

Service Providers We Use

Google Analytics: Website performance analytics
Facebook: Advertising analytics and optimisation
Trello: Client service management
Google Sheets: Service coordination and scheduling
Payment Processors: Secure payment handling

Their Privacy Policies

Each service provider has their own privacy policy governing how they handle data. We recommend reviewing their policies if you have specific concerns.

DATA RETENTION

How Long We Keep Information

Active Clients: For the duration of service plus 7 years for business records
Enquiries: Up to 2 years to maintain service history and handle follow-ups
Marketing Subscribers: Until you unsubscribe or request removal
Website Analytics: Anonymised data retained indefinitely for business insights

Secure Disposal

When information is no longer required, we securely delete or destroy it in accordance with industry best practices.

CHANGES TO THIS POLICY

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements
Updated versions will be posted on our website with the revision date
Significant changes will be communicated to clients via email

Notification Process

Current clients will be notified of material changes
Continued use of our services indicates acceptance of updated terms

CONTACT US

Privacy Enquiries

If you have questions about this Privacy Policy or how we handle your personal information:

Email: admin@housemum.com
Subject Line: Privacy Enquiry
Address: House Mum Pty Ltd, North Lakes, QLD, 4509

Response Times

We aim to respond to privacy enquiries within 5 business days
Complex matters may require up to 30 days for full resolution
We’ll keep you informed throughout the process

ADDITIONAL INFORMATION

Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner website: www.oaic.gov.au

Children’s Privacy

Our services are designed for families, but we do not specifically target or knowingly collect personal information from children under 13. Any information about children is collected only as necessary for service delivery and with parental consent.

Interstate Services

As we expand our services across Australia, this Privacy Policy applies to all clients regardless of their location within Australia.

This Privacy Policy demonstrates our commitment to protecting your personal information while providing exceptional home assistant services to Australian families.

House Mum Pty Ltd – Premium home assistance with genuine care for your privacy.